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Saturday
, March 14
TBA
12:00pm •
Marriott and Oracle Installers Arrive
Sunday
, March 15
TBA
12:00am •
OPERA KICK-OFF MEETING
8:00am •
CONFIG DAY 1
Monday
, March 16
Marriott Hotel
8:00am •
Delta Service Trainer Arrival
TBA
8:00am •
CONFIG DAY 2
8:00am •
Culinary Prep
Tuesday
, March 17
TBA
8:00am •
CONFIG DAY 3
8:00am •
Culinary Prep
9:00am •
Operations Trainer Arrival
9:00am •
Delta Service Essentials Option 1
10:00am •
Vendor Training
1:00pm •
Delta Service Essentials Option 2
4:00pm •
Training Schedule Review With Leadership
Wednesday
, March 18
TBA
8:00am •
Culinary Prep
8:00am •
Food Show Planning
9:00am •
Opera Core Class (Part 1)
9:00am •
Restaurant Zoning
10:00am •
Great Food Safe Food
10:00am •
Room Prep and Staging Brand Standards Training
12:00pm •
F&B Lunch Break
1:00pm •
Front Office Computer Lab
1:00pm •
Psychology of Hospitality
2:00pm •
Housekeeping Operartions/Service Training
3:00pm •
Grab & Go/ Pantry Clean and Stage
3:00pm •
Food Show Prep
3:00pm •
Bar Clean and Stage
Thursday
, March 19
TBA
8:00am •
Food Show Prep
9:00am •
Opera Core Class (Part 2)
9:00am •
Room Prep/Room Inspections
9:00am •
Steps of Service (Restaurant/IRD/Grab & Go/BQTS)
12:00pm •
F&B Lunch Break
1:00pm •
Bar 101- Introduction to Spirits
1:00pm •
AYS Set-up and Training
3:00pm •
Housekeeping Operartions/Service Training
3:00pm •
Ala Carte Zoning
3:00pm •
Bar Zoning
3:00pm •
Restaurant Zoning
Friday
, March 20
TBA
8:00am •
Beverage Training - Technique and Cocktails
9:00am •
Restaurant Service Role Play
9:00am •
Opera Core Class (Part 3)
9:00am •
Room Prep Day 2/Room Inspections
11:00am •
A la Carte Training (front office + F&B)
12:30pm •
F&B Lunch Break
1:00pm •
Culinary Food Show
Saturday
, March 21
Room 8 (Marriott Hotel)
9:00am •
Opera Core Class (Part 4)
TBA
8:00am •
Beverage Training - Technique and Cocktails
9:00am •
Stayover Training
10:00am •
Room Prep/Room inspections Day 3
10:00am •
Housekeeping Opera Training
10:00am •
Breakfast Test Meal
12:00pm •
F&B Lunch Break
12:30pm •
Grab & Go Coffee Training
2:30pm •
Lunch/Dinner Test Meal
Sunday
, March 22
Room 8
9:00am •
Opera Core Class (Part 5)
TBA
9:00am •
Housekeeping Cart Training
10:00am •
Breakfast Test Meal #2
10:30am •
Grab and Go Test Meal
10:30am •
Room Prep/Inspection Day 4
12:00pm •
F&B Lunch Break
1:00pm •
Operations Training - Arrival/Farewell
1:00pm •
Coffee Break Set-Up
2:00pm •
Empower Training - Device Users
2:30pm •
Lunch/Dinner IRD Test Meal
2:30pm •
Lunch/Dinner Test Meal #2
Monday
, March 23
TBA
8:30am •
Welcome to MARSHA
9:00am •
Breakfast Test Meal #3
9:00am •
Linen Closets Organization
9:00am •
Room Prep/Inspection Day 5
10:00am •
IRD Breakfast Test Meal
10:00am •
Grab & Go Test Meal
12:00pm •
F&B Lunch Break
12:30pm •
Marriott Bonvoy Training
2:30pm •
Lunch/Dinner Test Meal
Tuesday
, March 24
TBA
8:30am •
MARSHA Mini Hotels
9:00am •
F&B Prep For Opening
9:00am •
Empower Review/Training
9:00am •
Elite Pantry Set-Up- AM
9:00am •
Final Room Walk/Inspection
9:00am •
Prep for Opening Celebration
12:00pm •
BQT Buffet Test Meal- Opening Celebration
12:00pm •
F&B Lunch Break
12:30pm •
Marriott Bonvoy Training
1:00pm •
Public Space Cleaning
2:00pm •
Elite Pantry Set-Up- PM
Wednesday
, March 25
TBA
8:00am •
Opening Day Live Support
12:00pm •
Opening Date Celebration
12:00pm •
F&B Lunch Break
Thursday
, March 26
TBA
8:00am •
Trainer Departure
9:00am •
Marsha Inventory Mgmt
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Delta Hotels by Marriott Chicago Willowbrook
America/Los Angeles
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Delta Hotels by Marriott Chicago Willowbrook
Mar 14
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26, 2020
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Alysa Batson
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Alysa Batson
